Privacy Policy
Last updated: 06/01/26
Holroyd Pharmacy ("we", "us") is committed to protecting your privacy and ensuring your personal information is handled safely, securely and responsibly.
We comply with:
- UK GDPR
- Data Protection Act 2018
- NHS confidentiality standards
- General Pharmaceutical Council (GPhC) requirements
Who We Are
Holroyd Pharmacy
Owned by Medipharma HC Limited
Unit 20, Holroyd Business Centre
Carr Bottom Road
Bradford
BD5 9BP
Telephone: 01274 738866
Email: info@holroydpharmacy.co.uk
Website: www.holroydpharmacy.co.uk
GPhC Registration Number: 9010615
Information We May Collect
We may collect and process the following information when you contact us, use our services or communicate with us:
Personal details
- Name
- Date of birth
- Address
- Contact telephone number and/or email address
Prescription and health information
- Medication details
- Relevant health information provided by you, your GP or NHS services
- NHS number (where required)
- GP and prescribing information
Communication records
- Telephone conversations (notes)
- WhatsApp messages
- Emails
- Website enquiries
Technical information
- IP address
- Browser type
- Basic website usage analytics
How We Use Your Information
We use your information to:
- Provide pharmacy and healthcare services
- Process and manage prescriptions
- Communicate with you, your carer or your GP
- Arrange delivery where appropriate
- Meet legal, NHS and regulatory requirements
- Improve service quality and safety
We do not sell your personal data.
Audit Trail & Accountability
As a registered UK pharmacy, we maintain secure and traceable records of relevant pharmacy activities, including prescriptions, clinical decisions where appropriate, communication records and service processes. This supports patient safety, service review (where needed) and professional accountability.
Access to records is restricted to authorised members of the pharmacy team only.
Legal Basis for Processing
We process your personal data on the following legal bases:
- Legal obligation
- Public interest in the area of public health
- Performance of a contract or provision of services
- Consent, where specifically required
How We Protect Your Information
We use secure systems, controlled access, staff training and governance procedures to keep your data safe and confidential.
Sharing Your Information
We may share information with:
- NHS services
- GP practices
- Other healthcare professionals involved in your care
- Delivery providers (minimal contact details only)
We do not share information for unrelated marketing purposes.
How Long We Keep Your Information
We keep records for as long as required by NHS and legal guidance. When information is no longer required, it is securely destroyed or deleted.
Your Rights
You have rights under data protection law, which may include:
- The right to access your personal data
- The right to correct inaccurate data
- The right to request restriction of processing
- The right to request deletion in some circumstances
Cookies
We use a small number of cookies that are strictly necessary for the site to work. These keep you signed in, remember the contents of your basket and store your language preference. They cannot be switched off and we do not need your consent for them.
We would also like to use analytics and advertising cookies, which are notset unless you choose “Accept” on the cookie banner. If you accept, we load Google Tag Manager, which may then set Google Analytics and Google Ads cookies. This means Google receives the pages you visit on this site, including pages about specific health services and medicines, and may use that to show you advertising elsewhere.
If you would rather they did not, choose “Reject”. Nothing is sent to Google and the site works exactly the same.
| Cookie | Purpose | Needs consent? |
|---|---|---|
| sb-*-auth-token | Keeps you signed in to your account | No — strictly necessary |
| NEXT_LOCALE | Remembers your chosen language | No — strictly necessary |
| hp_consent | Records the choice you made on the cookie banner | No — strictly necessary |
| _ga, _ga_* | Google Analytics — how the site is used | Yes |
| _gcl_*, IDE, test_cookie | Google Ads — measuring and targeting advertising | Yes |
Changing your mind. You can withdraw or change your choice at any time using the button below. Withdrawing is as easy as giving consent.
Contact
If you have any questions about this Privacy Policy or how your information is used, please contact:
Holroyd Pharmacy
Unit 20, Holroyd Business Centre
Carr Bottom Road
Bradford BD5 9BP
Telephone: 01274 738866
Email: info@holroydpharmacy.co.uk
